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Website Chat Widget

The website chat widget is an AI chat bubble you add to your site. It answers visitors from your knowledge base, can offer a form or an appointment, and can have your agent call the visitor back — all without a person having to be online.

What it does

  • Answers instantly from your Knowledge — it matches FAQs first, so common questions are answered without using AI credits.
  • Offers a form — if you pick one, the chat can hand the visitor a form to fill out (for quotes, intake, or lead capture).
  • Books appointments — when your Booking Widget is set up, the chat also shows a Book an appointment button.
  • Requests a callback — visitors can ask to be called, and your AI agent rings them back automatically (this uses voice credits).

Set it up

  1. 1
    Open Website Chat from the sidebar and turn on Widget enabled.
  2. 2
    Set the assistant name and (optionally) an agent picture URL and a greeting so the bubble feels like your brand.
  3. 3
    Choose a brand color and the callback agent that should phone visitors who request a call.
  4. 4
    Optionally pick a form to offer in chat, then select Save.
  5. 5
    Copy the embed snippet and paste it just before the closing </body> tag on your website.

Install snippet

The snippet is one line. You only need it once per site — it loads on every page where the tag is present.

<script src="https://app.good2goaisupport.com/widget.js" data-business-id="YOUR_ID" async></script>
TipYour real snippet on the Website Chat page already has your business ID filled in — copy it from there rather than typing it by hand.

Good to know

  • The chat is knowledge-first, so keep your Knowledge & FAQs up to date — that is what makes answers accurate and keeps AI credit use low.
  • You can run the chat widget and the Booking Widget on the same site at the same time.
  • Only workspace owners, admins, and managers can change the widget settings.
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